ICU CLAIMS
How do I file a claim?
Globe Life Family Heritage is dedicated to making your claim filing as easy as possible. This checklist is designed to guide you with filing your claim. Our claims professionals are also available to assist you through the claims process. If you need assistance, please contact us.
Download an insurance claim form
Submit your claim via mail or fax
Obtain all documents and mail or fax to:
Globe Life Family Heritage Division
ATTN: Claims Department
P.O. Box 470608
Cleveland, OH 44147
Fax: (440) 922-5152
Contact Us
If you have questions or need assistance with filing your claim, please contact our Customer Service Department online or call (440) 922-5151.
Globe Life Family Heritage is dedicated to making your claim filing as easy as possible. This checklist is designed to guide you with filing your claim. Our claims professionals are also available to assist you through the claims process. If you need assistance, please contact us.
Before you start, you will need:
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Policy Number
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Policyholder's Name and Address
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Policyholder's Date of Birth
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Policyholder's Phone Number
To file a claim, you will need:
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ICU Claim Form (download and print if mailing or faxing your claim)
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Physician's Statement completed by the physician (download and print to submit an eClaim)
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Itemized hospital bill listing the daily room chargesItemized hospital bill example
UB-04 bill example -
Ambulance bill
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Accident and police reports
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Alcohol and toxicology reports
Accidental Death Claims also require:
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Original, certified death certificate (must be submitted by mail only)
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Autopsy report and certified copy of the coroner's report
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News articles and reports